At Vinexell, we want your checkout experience to be simple, secure, and transparent.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa, Mastercard, and American Express
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
Currency
All prices are displayed and charged in GBP (£), unless otherwise stated. If you're paying with a card issued outside the UK, your bank may apply currency conversion fees, these are determined by your card provider and are outside our control.
When You're Charged
Payment is taken in full at the time your order is placed. Your order will not be processed or shipped until payment has been successfully received.
Payment Security
All transactions are processed through secure, encrypted payment gateways. Vinexell does not store your card details on our servers, all payment information is handled directly by our trusted payment providers.
Failed or Declined Payments
If your payment is declined, your order will not be placed. Please double check your card details or contact your bank, or try an alternative payment method at checkout.
Order Confirmation
Once payment is successfully processed, you'll receive an order confirmation email. If you don't receive this within a few minutes, please check your spam folder or contact us at vinexell@support.shop.
Pricing Errors
While we do our best to ensure all prices are accurate, in the rare case of a pricing error, we reserve the right to cancel any order and issue a full refund.
Questions?
For any payment related questions, contact us at vinexell@support.shop.