Shipping policy
At Vinexell, every piece is carefully packaged and shipped with care to ensure it arrives safely, exactly as it left our workshop.
Processing Time
Orders are typically processed within 2-4 business days. Since each piece is handcrafted, some items may require additional time before shipping, in these cases, we'll notify you with an updated timeframe.
Shipping Times
Once dispatched, estimated delivery times are as follows:
- UK: 3-5 business days
- Europe: 5-10 business days
- United States & Canada: 7-14 business days
- Rest of World: 10-20 business days
Delivery times are estimates and are not guaranteed, actual delivery may vary due to courier delays, customs processing, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on qualifying orders, any applicable thresholds will be displayed at checkout.
International Orders & Customs
For orders shipped outside the UK, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. Please check with your local customs office for more information before placing an order.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Packaging
Because our products are handcrafted from solid wood, each item is carefully wrapped and cushioned to protect it during transit. If your item arrives damaged, please contact us within 48 hours at vinexell@support.shop with photos, and we'll arrange a replacement or refund.
Delayed or Lost Shipments
If your order hasn't arrived within the estimated delivery window, please reach out to us at vinexell@support.shop and we'll help track down your package.
Questions?
Contact us anytime at vinexell@support.shop, we're happy to help.