Terms of service

Welcome to Vinexell. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms.

1. About Us

Vinexell is operated from Townend Farm, Farleton, Carnforth, Cumbria, England, LA6 1PB. For any questions, contact us at vinexell@support.shop.

2. Products

All products are handcrafted from solid wood. Because each piece is made by hand from natural material, slight variations in grain, color, tone, and size are normal and expected, they are not defects. Product images are for illustrative purposes and actual items may vary slightly.

3. Pricing & Payment

All prices are listed in the currency displayed at checkout and are subject to change without notice. Payment must be made in full at the time of purchase through our secure checkout. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.

4. Shipping

We aim to package and ship all orders securely and promptly. Shipping times and costs vary depending on your location and will be provided at checkout. Vinexell is not responsible for delays caused by couriers, customs, or circumstances outside our control.

5. Returns & Refunds

Please refer to our separate Return & Refund Policy for full details on eligibility, timelines, and process.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Vinexell and may not be copied, reproduced, or used without prior written permission.

7. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with other users' access to it.

8. Limitation of Liability

To the fullest extent permitted by law, Vinexell shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability for any claim is limited to the amount paid for the product in question.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

Questions about these Terms can be sent to:
📍 Townend Farm, Farleton, Carnforth, Cumbria, England, LA6 1PB
✉️ vinexell@support.shop